Customer Service Policy

At TheBeautque, customer satisfaction is our top priority. We are committed to providing you with outstanding service at every step of your shopping experience — from browsing to post-purchase support.

1. Contacting Us

If you have questions about products, orders, or need assistance, you can reach us via email:

Email: rallybargains@gmail.com

We aim to respond to all customer inquiries within 24–48 hours (Monday to Saturday).

2. Order Support

We will keep you informed throughout your order process via email. You will receive order confirmations, shipping updates, and tracking numbers.

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before the order ships.

3. Gift Box & Gift Card Assistance

Need help building your own gift box or purchasing a digital gift card? We’re happy to guide you. Simply reach out to our support team for any questions or assistance.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please email us within 7 days of delivery with your order number and clear photos. We will work quickly to resolve the issue with a replacement or refund.

5. Business Hours

Our customer service team is available:

• Monday – Saturday: 10 AM to 6 PM (GMT)
• Sundays & public holidays: Closed

6. Feedback

We’re always looking to improve. If you have feedback on how we can serve you better, please don’t hesitate to reach out. Your voice matters at TheBeautque.